The following policy is applicable to all consumers who have purchased products from the Company, OWM HEALTH & WEALTH PVT. LTD, through its website, and have found the products unsatisfactory or different from the ordered ones. The policy has been formulated in accordance with The Consumer Protection (Direct Selling) Rules, 2021, Contract Act, 1872, Sales of Goods Act, 1930, and Consumer Protection Act, 2019.
OWM HEALTH & WEALTH PVT. LTD. is committed to providing high-quality products to its consumers through Direct sellers and Authorized C&F of the Company. In the event of dissatisfaction with the products, the consumer can avail of the following return and exchange policy to receive a refund.
The validity period for exchange/replacement/refund is 30 days from the date of delivery of the product.
The consumer needsto ensure that the following conditions are fulfilled before returning or exchanging the product:
The Company will not accept returns and exchanges under the following circumstances
To return a product, the consumer must follow these steps
TAfter receiving returned products, the Quality Check team will inspect them.
If approved as an eligible return, replacement or refund will be initiated.
If not approved, the same product will be returned to the customer.
The return issue will be closed within 7 to 10 business days of receiving the
product.
Payments made via Credit Card, Debit Card, or Net Banking will receive a refund with deduction.
Refunds for payment made at C&F Store will be made into the Authorized KYC account or Account details
provided by the consumer.
Refunds will be issued within 7 to 10 business days from the date of refund request.
The validity period of exchange/replacement is within 30 days of receiving the order/delivery.
If there are any problems with the order or any defects, the product can be exchanged.
External Damaged Packaging visible at the time of Order Delivery should be raised with the courier
company immediately.
For internal damaged packaging, the exchange request can be raised within 24 hours of delivery.
If the consumer prefers a refund instead of exchanging the product, a mail needs to be sent to
OWM HEALTH & WEALTH PVT. LTD mail id.
The company's decision taken by the Quality Check Team will be final and binding.
OWM HEALTH & WEALTH PVT. LTD. may collect personal identification information from users in various ways, including when they visit the site, register, place an order, fill out a form, or subscribe to the newsletter. Personal identification information collected from users is used to fulfil their KYC requirements and may prevent them from engaging in certain site-related activities.
NOTE:
Cash refunds are not allowed except for explicitly stated events.
The unused item with packaging should be returned within 30
days only.
If you are unhappy with the product, exchange of the product shall be governed by and subject to Terms of use as well as the below elaborated Exchange Policy. Please return the unused item with packaging within 30 days of receiving your order/delivery.
If you notice that the external packing of the consignment is damaged or tampered, we recommend not
to accept the package and give your remarks on the courier delivery sheet/docket slip/courier receipt.
Raise a complaint with us immediately within 24 hours through the OWM HEALTH & WEALTH PVT. LTD
mail id
In such an event, kindly intimate us with the details of your order. Once the package is received back at
our warehouse, we will dispatch a fresh product to you.
After delivery of the goods, if the consumer found any defect in the product condition, then he/she can
raise an exchange request within 24 hours of delivery.
For exchange, send an email to OWM HEALTH & WEALTH PVT. LTD mail id
After receiving the mail, the company will process for shipment of the replacement product within 72
hours after giving the acknowledgment.
If consumer received either Damaged External Packaging at the time of Order Delivery or Damaged
Internal Packaging after Order Delivery: Consumer at his own discretion, approach the company for refund
instead of exchanged products.
In the mentioned scenario, consumer needs to send a mail to OWM HEALTH & WEALTH PVT. LTD mail
id and avail arequest for refund instead of the exchange of product.
After receiving the request and after acknowledging the products at the Company warehouse within 7
days, the company can process for the refund.
Please note that except for the events explicitly stated in this policy, you will not be entitled to any cash
refunds as per our policy. A return will only be made in the form of credit to your Bank account. With
respect to the products returned by you, the decision taken by our Quality Check Team shall be considered
final and binding.